Frequently Asked Questions
Everything about hiring from Classic Hire in one place, from rates and delivery to safety and Before You Dig.
Hiring & bookings
Add items to a quote online, call your nearest branch, or walk in. Online requests go to our team, who confirm availability, freight and dates before booking it in. No payment is taken online.
No. Anyone can hire with photo ID and a payment method. A trade account suits businesses that hire often.
Photo ID, your payment method or account details, a vehicle and tow ball rated for any trailered gear, and the right PPE for the job.
We offer 4-hour, daily and weekly rates. Each product page shows the rates for that item.
Yes. Call the branch before your hire ends so we can check the item isn’t booked out and update your hire.
Contact the branch as early as possible and we’ll change or cancel your booking.
Yes. Submit a quote request with your start date and we’ll confirm availability at your chosen branch.
Ask the team. They can check stock at our other branches, and with Hire Anywhere, Return Anywhere you can return it to whichever branch suits you.
Rates & payment
Prices include GST
EFTPOS and credit card only. We don’t accept cash.
Longer hires work out cheaper per day. Each product page shows the 4-hour, daily and weekly rates.
Refuelling charges are set out in your hire agreement. Ask your branch when you collect.
Return equipment free of heavy concrete, mud or paint. Any cleaning charges are set out in your hire agreement.
Wear items such as saw blades, diamond cups and drill bits may be charged separately. Ask your branch when you book.
Complete our credit application and our accounts team will assess it.
Payment terms are set when your trade account is approved. Our accounts team can confirm yours.
Yes. Tell us who is authorised to hire on your account and whether they need a purchase order.
Contact our accounts team or call your branch with your account name and invoice number.
Contact accounts with the invoice number and the line in question. We’ll review it against the hire record.
Delivery, pickup & returns
Yes. Every branch has its own transport fleet, and we service sites from Yanchep to Bunbury. Freight is quoted with your enquiry.
It depends on distance from the nearest branch and the size of the machine. Your quote will show it.
Yes. Hire Anywhere, Return Anywhere lets you return to any of our nine WA branches.
Call or message your branch to book a collection as soon as the job is done.
A clear, level, safe unloading area, access for the truck, and someone to sign. Have equipment dismantled and ready for collection.
Yes, if your vehicle and tow ball are rated for the trailer and load. You’re responsible for the load once it leaves the yard, so ask the branch if you’re unsure.
Remove heavy concrete, mud or paint. We handle the standard clean.
Damage, breakdowns & waiver
Stop using it, make the area safe and call your branch. After hours, our 24/7 mechanical and maintenance team is on call. Don’t attempt repairs yourself.
It depends on how the fault happened, and it’s set out in your hire agreement. Call your branch and we’ll talk you through it.
As soon as you know. Tell your branch with your hire number, photos and what happened.
Get first aid and call 000 if needed. Serious incidents must be reported to WorkSafe WA on 1800 678 198. Then tell your branch.
Report it to WA Police and get a report number, then call your branch.
Safety & compliance
Ask our branch team when you collect. They know the gear and can take you through how it works.
Each product page lists the minimum PPE. Most plant needs safety boots, hi-vis, gloves and eye protection; some needs hearing or respiratory protection.
Not without dust control. Silica dust is a serious health hazard, so use wet cutting or on-tool extraction plus a suitable respirator, and follow WorkSafe WA guidance.
No. Exhaust contains carbon monoxide. Run engines outdoors with good ventilation.
Digging & underground services
Yes. Lodge a free Before You Dig Australia enquiry at byda.com.au before any excavation, however small.
Lodge it well before work starts and wait for responses from all affected asset owners.
No. Responses are plans and information, not approval to excavate. Use them to locate assets, then pothole carefully.
Stop work, keep people clear and contact the asset owner on the number in your BYDA confirmation. You may be liable for the damage.
Plant, loads and people must stay outside Western Power’s danger zone, which depends on voltage. Check Western Power’s guidance or request an isolation.
Branches & contact
Nine branches: Hamilton Hill, Morley, Kelmscott, Maddington, Cockburn Central, Wangara, Mandurah, Kewdale Site Services and Kewdale Access.
Our branches are open Monday to Friday 7am–5pm and Saturday 7am–1pm, and closed Sunday. Check the branch page before you head in.
Call your local branch directly (find its number on our Locations page), or send a message through the website.
Trading on public holidays varies by branch. Check with your local branch before you plan your hire.