Damaged or faulty gear
Stop work, stay safe, and tell your branch as soon as you know. Then: how breakdowns are handled and how to report an incident.
In This Order
What to do right now
1
Stop
Stop using the machine and switch it off or isolate it.
2
Make it safe
Keep people clear. Fence off the area if needed.
3
Call us
4
Take photos
Of the fault or damage, and where it happened.
5
Don't repair it
Leave repairs to our technicians.
Who Pays
Breakdown or damage?
How the fault happened decides who covers the repair.
We Cover It
Breakdown
Fair wear and mechanical failure from normal use.
Engine won't start after correct use
Hydraulic hose fails under normal load
Worn part gives out
Hirer covers it
Damage
Accident, misuse, overloading or neglect.
Machine tipped, dropped or hit
Wrong fuel, no oil, run while overheating
Water or flood damage
Protection
Damage waiver explained
All figures pending Craig’s sign-off.
Included in rates?
Confirm
Cost
Confirm %
Your maximum cost
Confirm excess
Theft
Confirm
Not covered
Incidents
Reporting an incident
Someone is hurt
Give first aid and call 000. Serious incidents must be reported to WorkSafe WA.
WorkSafe WA 24-hour incident line
Equipment damaged
Tell your branch as soon as you know, with your hire number, photos and what happened.
Equipment stolen
Report it to WA Police, get a report number, then call your branch.
From Faq Hub
Damage and breakdown questions
Stop using it, make the area safe and call your branch or our 24/7 maintenance team. Don’t attempt repairs yourself.
Mechanical faults from normal use are our responsibility. Damage from misuse, overloading or accident is the hirer’s.
As soon as you know. Tell your branch with your hire number, photos and what happened.
Get first aid and call 000 if needed. Serious incidents must be reported to WorkSafe WA on 1800 678 198. Then tell your branch.
Report it to WA Police and get a report number, then call your branch.