Accounts & billing
For trades and businesses who hire regularly: opening a trade account, how invoicing works, and how to pay or query a bill.
Two ways to hire
Pay on hire or trade account?
| Â | Pay on hire | Trade account |
|---|---|---|
| Payment | EFTPOS or credit card at the counter, before you collect | Monthly invoice |
| Booking | Quote request, phone or walk in | Same, plus authorised users and PO numbers |
| Rates | Standard rates | Account rates |
| Best for | One-off DIY and occasional hires | Builders, trades, councils, facility managers |
Three steps
Open a trade account
1
Apply
Complete the credit application online with your ABN and trade references.
2
We assess
3
Start hiring
Invoices
Paying and querying a bill
Ways to pay
EFTPOS and credit card only. We don’t accept cash.
Copies and statements
Email accounts with your account name and invoice number.
Query a charge
Explained
What's on a hire invoice
| Line item | What it is |
|---|---|
| Hire charge | The rate for the period the gear was out |
| Delivery / pickup | Freight each way, quoted per site |
| Fuel | Only if returned below full |
| Cleaning | Only for heavy concrete, mud or paint |
From Faq Hub
Accounts and payment questions
Prices include GST
EFTPOS and credit card only. We don’t accept cash.
Longer hires are discounted. If a weekly rate works out cheaper than the days you’ve had the gear, the weekly rate applies.
Equipment goes out full. If it comes back below full, a refuel charge applies.
Normal use is fine. Equipment returned with concrete, mud or paint build-up may attract a cleaning fee.
Wear items such as saw blades, diamond cups and drill bits are usually charged on wear. Ask at the counter.
Complete our credit application and our accounts team will assess it.
Payment terms are set when your trade account is approved. Our accounts team can confirm yours.
Yes. Tell us who is authorised to hire on your account and whether they need a purchase order.
Email accounts or call your branch with your account name and invoice number.
Contact accounts with the invoice number and the line in question. We’ll review it against the hire record.